Use Cases

Two products. Real outcomes.

Customer-facing support and internal knowledge — with KPI examples, industry scenarios, and live reference deployments.

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Live on the same platform

Reference deployments you can point to during evaluation.

Construction · Compliance · B2C

YCA Construction Advisor

Helps builders check DWU documents, search vendor specs, and answer regulatory questions — a live consumer product on the full stack.

See YCA liveopen_in_new

Procurement · API · Integrations

ProcureIQ · Lindle

Contract and supplier intelligence delivered as an API — Lindle keeps their own UI and hosts the customer-facing app.

See ProcureIQ liveopen_in_new
Use cases

Two products you can launch tomorrow

Internal knowledge for employees, or customer-facing support — both built on the same document and chat engine.

groups

Internal knowledge assistant

Employees ask questions in plain language and get answers from policies, handbooks, SOPs, and technical docs — not from memory or Slack threads.

Examples

  • checkHR and policy lookup
  • checkTechnical documentation
  • checkCompliance and regulatory guides
  • checkOperations runbooks

KPI impact

  • trending_upLess time searching folders
  • trending_upFaster onboarding
  • trending_upFewer questions to experts
  • trending_upConsistent answers across teams
support_agent

Customer support assistant

Customers and partners find answers from your approved product docs, FAQs, and manuals — without waiting on an agent.

Examples

  • checkProduct and how-to questions
  • checkFAQ and troubleshooting
  • checkUser manuals and guides
  • checkPartner enablement docs

KPI impact

  • trending_up24/7 self-service
  • trending_upFaster first response
  • trending_upSame answer every channel
  • trending_upFewer support tickets

How it looks in practice

codeSoftware company

“How do I configure the API integration?”

  1. 1.Searches your technical documentation
  2. 2.Returns configuration steps with source links
  3. 3.Escalates to a human if the answer is not in docs
Fewer support ticketsFaster product adoptionHappier developers
precision_manufacturingManufacturing

“Why is my machine showing error code E42?”

  1. 1.Finds the relevant equipment manual
  2. 2.Walks through troubleshooting steps
  3. 3.Suggests maintenance actions from approved guides
Less downtimeFewer field service callsHigher customer satisfaction
Outcomes

KPI improvements by industry

What your buyers measure — and how document intelligence moves the needle.

Typical improvements across deployments

Customer experience

trending_upCSAT / NPStrending_upFirst contact resolutiontrending_downCustomer effort (CES)

Support operations

trending_upTicket deflectiontrending_downAverage handle timetrending_downCost per interaction

Knowledge & self-service

trending_upSelf-service adoptiontrending_upSearch success ratetrending_downTime to answer
local_hospital

Healthcare

Customer-facing · Patient info and service FAQs

Internal · Clinical procedures and SOPs

Potential KPI impact

trending_upPatient satisfactiontrending_downResponse timetrending_upStaff productivity
account_balance

Banking & finance

Customer-facing · Product info and account FAQs

Internal · Compliance docs and internal policies

Potential KPI impact

trending_downSupport costtrending_downResolution timetrending_upCompliance accuracy
shield

Insurance

Customer-facing · Policy, claims, and coverage questions

Internal · Claims procedures and underwriting manuals

Potential KPI impact

trending_downClaim handling timetrending_upCustomer satisfactiontrending_upFirst contact resolution
precision_manufacturing

Manufacturing

Customer-facing · Product manuals and troubleshooting

Internal · Engineering docs and maintenance guides

Potential KPI impact

trending_downMTTR (repair time)trending_upSupport efficiencytrending_downEquipment downtime
storefront

Retail & eCommerce

Customer-facing · Product help, returns, and warranty

Internal · Staff knowledge base

Potential KPI impact

trending_upConversion ratetrending_downSupport ticketstrending_upCustomer satisfaction
cell_tower

Telecommunications

Customer-facing · Device support and service FAQs

Internal · Technical documentation

Potential KPI impact

trending_upFirst contact resolutiontrending_downAverage handle timetrending_downChurn rate
school

Education

Customer-facing · Student info and course support

Internal · Academic policies and learning materials

Potential KPI impact

trending_upStudent engagementtrending_downResponse timetrending_upSelf-service adoption
domain

Government

Customer-facing · Citizen information services

Internal · Internal regulations and procedures

Potential KPI impact

trending_upSelf-service adoptiontrending_downProcessing timetrending_upCitizen satisfaction
gavel

Legal services

Customer-facing · Client information assistant

Internal · Contract and case document search

Potential KPI impact

trending_downResearch timetrending_downClient response timetrending_upBillable efficiency
bolt

Energy & utilities

Customer-facing · Customer service and safety info

Internal · Field manuals and operational procedures

Potential KPI impact

trending_downResolution timetrending_upCompliance ratetrending_upField efficiency
Who buys

Teams that close the deal

engineering

CIO / CTO

Knowledge infrastructure and AI adoption

headset_mic

Support leaders

Deflect tickets and improve response times

factory

Operations

Process efficiency and consistency

verified_user

Compliance

Controlled access to approved information

inventory_2

Product teams

Better customer education and adoption

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